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Each market we serve is based on an annual season. On the Outer Banks of North Carolina, the season goes from January to December. If you sign up in advance for the next season: RenterNETUSA™ collects paperwork from new clients before the start of the next season. This paperwork is entered into our system, and an installation is scheduled during the first month of that upcoming season. We install hundreds of clients in this initial month of the season to get their properties ready for clients. We contact the local cable or phone company, setup an account and have it installed, then install and test a high performance computer network it your cottage. If you paid by check, your check is deposited. If you elected to have your realty pay the charges from your owner account, we bill your property manager for the charges. Its that easy! If you sign up during a season: Once RenterNETUSA™ receives your paperwork, your install will be scheduled within 30 days of that receipt. We collect the fee for 12 months of service up front. We contact the local cable or phone company, setup an account and have it installed, then install and test a high performance computer network it your cottage. If you paid by check, your check is deposited. If you elected to have your property manager pay the charges from your owner account, we bill your property manager for the charges. When you decide to renew your service, we will move your account to the annual billing cycle for your area, and prorate your second year charges to account for the portion of time you already paid for when signing up in the first year. If for any reason it takes longer than 30 days to get your services installed, you do not start paying for our services until the day they are installed. Though rare, it can be possible for delays beyond our control to cause this situation. We make all efforts to install every client as fast as possible. |
We provide a no-charge phone support line for your guest to call if they ever have a problem getting or staying connected to one of our networks. If the call is made during normal business hours, it is answered immediately and a technician works with your guest to correct any problem. If the call is placed after normal business hours, it goes to a voice pager where your guest leaves a brief message describing the problem they are experiencing. One of our technicians returns the call within minutes. We work diligently with your guest to resolve their issue as long as your guest is interested in trying to get it fixed over the phone. If at any time your guest decides it is taking too long, or they do not want to be bothered with it, we schedule a visit according to our next-day on-site policy. If a device we provided is found to be the cause, we replace it. If your guests' device has the problem, we will support it up to the point of the Wireless Network, though we typically troubleshoot and correct 98% of customer or equipment problems while on the phone or onsite. When onsite, if it is found to be a wiring or incoming signal problem, we begin fixing it that day. It is possible for conditions beyond our control such as lightning strikes, neighborhood cable cuts, hurricanes, and internet outages to prevent the service from working at any given time or location. We guarantee to show up within 24 hours and make all reasonable efforts to fix any problem that arises as quickly as possible, but we cannot guarantee that every problem can be fixed that same day. We work closely with our technology partners to track down and fix problems quickly, but in no case can we give an owner or guest a refund in any amount for a service outage. We do provide a backup location in every market we serve for your guest to use the internet in case a critical deadline has to be met, free of charge. Greater than 90% of all problems that arise are solved within the initial 24 hours these problems are reported. |
Each year we send out renewal and new owner packets with many property management companies in your market. If you got your original packet via your property manager, you can expect to receive your renewal packet the same way. If not, we will mail you the paperwork shortly before your anniversary date with us. Simply fill out the paperwork and return it, and we’ll gladly renew your services. If you sell your property, decide to live in it year round, or decide to cancel your services for some other reason, simply notify us and we’ll remove the devices from your property at the agreed upon time. Due to the cost of installation, ordering parts, etc. we do not give refunds for early termination of service. You purchase services from our company one year at a time. If you have completed 12 consecutive months using our service at a property and renew the service for that property, you are entitled to take advantage of the 1-2-3 Owner Loyalty Program giving you a $100 or $200 discount off your renewal price based on the package you chose initially. You cannot get this discount if a new package is selected, or you have not yet completed 12 consecutive months on our service as of your bill cycle date. PC's are typically replaced on a 2-3 year rotating cycle to provide current PC technology to your guests. |
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Contact us for further information @ 252-261-6576 or 866-RENTERNET (toll free) |