Q: Are you a division of Charter Communications?
A: No. We pay for access to their data network, but we are not affiliated with Charter in any way.
Q: How many computers/devices can use this service simultaneously?
A: While there is no set limit, a wireless router can usually support up to 15 devices simultaneously.
Q: How secure is the security on your cable gateway?
A: We use basic security techniques to keep out unwanted freeloaders and eavesdroppers while maintaining the widest possible level of compatibility with older and newer computing devices. While the security we use is better than unsecured alternatives, it is NOT 100% bulletproof. It is designed to keep out the riff-raff, but users should not assume that ANY wireless security method is 100% hacker-proof. With all of the unsecured access points out there, it is unlikely that a person would waste their time trying to gain access to our secured network when it is far easier to leech off one of the unsecured ones.
Q: If Charter Communications has a system problem or outage during my stay, can I get my money back?
A: No. We charge you for testing, delivery, and pickup of a device. SInce we have no control over their service, we cannot warranty it in any way. System outages are rare, but it is possible for their service to be interrupted during your stay. Think of our product like renting a surfboard from a surf shop...if the waves don't come in every day of your stay, the surf shop can't refund you because you didn't get to use the board every day. We still have to test, deliver, and pickup the device whether Charter keeps it on for the entire stay or not.
Q: How do I connect to the secure wireless?
A: Our device will be installed in the cottage near one of the TVs, and it will have a sticker on the side of the box. That sticker will have the name of the wireless network (beginning with the word "RenterNET"), the network access key, the local phone number for support, and an outgoing email server if you need it. It also has a description of the security we use. Simply use your wireless utility to scan for available networks, pick our network, enter the key, and you're off and running online.
Q: Will joining your wireless network cause my laptop to no longer work back at my home or office?
A: No. Your laptop will create and save a unique profile for our network that will not interfere with other wireless networks you regularly use. Once created, this profile will be used each time you boot the computer, preventing the need to enter the key more than once during your stay.
Q: I see you provide an outgoing email server. Why would I need that?
A: If you use web-based email (i.e. you go to a website, log in, and check your email), then you will not need it. If you use a local email client such as Outlook, Pegasus, Eudora, etc. you might need it. Charter will not allow unauthenticated email to flow on their network. As long as your email provider allows you to send a login and password to their server when you send mail out, you will not need to use Charter's. If your email provider does not allow authentication on sent mail, then you will need to use Charter's server during your stay. So how can you tell? Connect to our network and try to send an email from yourself to yourself. If you get an error message, you need to change your outgoing server. If the mail comes back after a few minutes, no changes are needed. Our support center can help you change it if you do not know how.
Q: I rented a cottage with Stan White Realty. Why can't I have your service?
A: We regularly deal with more than 25 different property management firms on the Outer Banks of North Carolina's northern beaches, from Corolla to South Nags Head. Stan White Realty has chosen to make it impossible to provide our services in their properties. Every other property management firm works with us. If you really need our service, perhaps a different property manager can provide you with rental
accommodations.
Call or email us today to setup internet access for your week at the beach!
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